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Cairobiopharm > Return Policy

Return Policy

  1. The table below sets out our conditions for returns:
    Return, Replacement & Exchange (Reason) Return, Replacement & Exchange (Possibility) Return Condition

    You have received a wrong product;

    You have received a product that is not as described on the Site; or

    You have received a damaged product.

    Yes

    Product is unused, in original unbroken packaging and includes all tags.

    You have changed your mind

    Only in certain conditions as specified in our Returns Policy.

    You have a right to return a product within (5) days of receipt of shipment. except products that classified as non-returnable products

    Returns are subject to category specific terms and conditions to be found in our Returns Policy
    1. Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
      1. products that are classified as non-returnable
      2. products that have been used or damaged by you or are not in the same condition as you received them;
      3. products with tampered or missing serial numbers
    2. Contacting Us (arrange a Return, Replacement or Exchange). You may contact us through email, social media or live chat on the Site, or by calling our call centre on 00201096342968

    3. Your Refund:
      1. For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
        1. if the products are faulty or not as described on our Site; or
        2. if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

        In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

        For products not delivered, you will receive a full refund if you cancel

    4. Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:
      1. if you paid by cash on delivery, we will issue a refund to your wallet; or
      2. if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.
    5. Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
      1. if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
      2. if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
      3. if you have cancelled your order before shipping, an automated refund will be provided back to you
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